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JUST ONE NAME values the customer experience and strives to provide you with the highest quality products and the most caring services. If you have any questions about the shipping and delivery of your order, please feel free to contact us and we will be happy to assist you.

Delivery Method

• JUST ONE NAME provides worldwide shipping service.
• Two delivery options are offered: Standard Shipping & Express Shipping

Delivery Time

• Your order will be dispatched within 1-3 business days after placing the order.
• Standard Shipping usually takes 8-15 days.
• Express Shipping usually takes 3-10 days.
• All of the above times are an approximate timeframe, and the exact time of shipping can be affected by weather, holidays, and special emergencies.

Delivery Cost

• Free shipping for orders over $50 (Standard Shipping is selected by default).
• Standard Shipping is $6.99.
• Express Shipping is $13.99.
• If additional customs and import fees are incurred, these will need to be the responsibility of the recipient.

Track Order

• Once your order ships, you will receive an email with a tracking number and a link to track your package.
• You should note that it can take 2-3 business days for tracking information to be displayed and it is not uncommon for packages to be in transit for more than 24 hours without updated logistics information.

Delivery Address

• You will need to provide us with a complete and correct delivery address. Once your order has been shipped, we will not be able to change the shipping address. If a package is returned because the address you provided is incomplete or incorrect, we will contact you immediately to make corrections and the package will be reshipped, but you will need to pay additional shipping charges.

If you have further questions about shipping or delivery, please feel free to contact us at service@just1name.com.

JUST ONE NAME values the customer experience and strives to provide you with the highest quality products and the most caring services. If there is any problem with the product you received or you have a bad shopping experience, please contact us in time, we will try our best to solve it for you.

Return & Exchange Notes

• No reason to return or exchange within 30 days, you have 30 days after receiving the item to contact us for a return or exchange request. One exchange per order only.
• If you find a mistake on our part, such as a defective product or the wrong product being shipped, please contact us for a return or exchange, see below for detailed return and exchange process.

          If you send the product back without contacting us first, your order processing time and refund time will be delayed.

• Personalized products are unique and made just for you. Therefore, we will not return or exchange any custom products under any circumstances unless the product has a manufacturing defect.
• When initiating a return or exchange, your product must be in the same condition as it was received, with no signs of use, and you must send back all of the products you received, as well as the free gift.
• All shipping costs are covered by JUST ONE NAME for returns and exchanges due to issues with the brand.
• During the 30 days no-excuse return or exchange period, for return or exchange caused by customers' personal reasons, JUST ONE NAME will provide you with a free shipping label to help you send the product to our warehouse. However, you will be responsible for the shipping cost of sending out a new product when exchanging.
• Returns and exchanges of clearance products are not accepted.

Return & Exchange Process

1.If you want to return or exchange an item, please contact us first, briefly explain the situation and give us your order number, then click "Return" on the order status page to initiate a return or exchange request.

2.After your return or exchange request is submitted, our customer service team will give you a link corresponding to your order, you need to click into the link and fill in the reason for return or exchange, upload the actual picture of the returned or exchanged item, and then wait for approval.

3.Once you've been approved, you can download the free shipping label that we've provided to you. You need to print out the shipping label and go to a nearby collection point to mail the returned or exchanged products.

4.After you send the package, you can check the mailing status of the returned or exchanged products and the status of each stage of warehouse inspection at any time.

5.After your package arrives at the warehouse and is confirmed, (1) you will receive a refund; (2) we will ship the new product and send you an email containing the tracking number and a link to track your package.

Refund

• Refunds will be made to the original payment method used when placing your order, and will usually be refunded within 3 business days. Please note that it will also take some time for your bank or credit card company to process and mail the refund, and delays in refunds are normal. However, if your refund is delayed for more than 10 business days, please contact us as soon as possible.

If you have further questions about return or exchange, please feel free to contact us at service@just1name.com.

Register as our member and you will enjoy lifetime warranty service. See below for rules on lifetime warranty.

JUSTONENAME does not cover

• Final sale or clearance items
• Color flaking and yellowing
• Minor scratches
• Dents and scuffs
• Discoloration from everyday handling
• Gradual loosening of buttons
• Faults or damage caused by misuse/carelessness (blows, crush damage, mounting/dismounting, dropped products, etc.) Or accidents

JUSTONENAME does cover

• The JUSTONENAME warranty is valid for a lifetime after registering as our member
• Defects in manufacturing (shape, adhesives and seams)